Distribution & Delivery
& Returns
Check Delivery Area
KB Packaging offers next-day delivery for orders placed before 3:00 PM.
You can conveniently pay online or over the phone using:
- Major credit and debit cards
- BACS/FPS electronic bank transfers
- Cash or cheques
We also offer 30-day credit accounts to approved customers.
Delivery
At KB Packaging, we know that packaging delays can impact production, dispatch schedules and customer service. That’s why we’ve built our distribution network around one thing — making packaging one less thing for your business to worry about.
Whether you’re ordering stock packaging, pallet quantities, or repeat operational supplies, our delivery service is designed to get the products you need, where you need them, with speed and consistency.
Place your order online and use the delivery checker below to instantly find your delivery zone.
Designed Around Speed & Efficiency
We understand that packaging is essential to keeping operations moving. Our logistics and fulfilment process has been developed to support manufacturers, warehouses, e-commerce businesses and distributors across the UK.
✓ Nationwide delivery coverage
✓ Next working day delivery available*
✓ Clear delivery zones and pricing
✓ Flexible ordering options
✓ Support for pallet and bulk deliveries
*Order cut-off times and delivery availability may vary depending on location and stock availability.
Ordering Through the KB Packaging Portal
Need to order regularly?
Our online portal helps reduce admin time and gives your team more control over ordering. Access pricing, order history, account-specific products and reorder in just a few clicks.
Customers using the portal have reduced ordering time significantly while improving ordering accuracy and consolidating deliveries for greater efficiency.
Delivery Questions?
If you have questions about delivery times, large orders, pallet shipments or your postcode coverage, our team is here to help.
Need a custom delivery arrangement or ongoing stock holding support? Speak to us about creating a distribution solution tailored to your business.
What do I do if items are missing?
Please check your order carefully upon delivery to ensure everything is included. Occasionally, orders with multiple parcels may arrive separately. If the remaining items do not arrive the following day, contact our team at 0115 944 1600 or sales@kbpackaging.com, and we will investigate and resolve the issue promptly.
What do I do if I’ve received the wrong items?
If we’ve sent the wrong items, we sincerely apologise for the inconvenience. Please reach out to us immediately, and we will arrange for a replacement to be sent to you as quickly as possible.
What if I’ve changed my mind and no longer want the items?
If you wish to return items, they will be subject to a 15% handling and re-stocking fee. To qualify for a refund, the product must be in its original packaging and in a fully re-sellable condition. We reserve the right to refuse a refund for goods not meeting this standard.
You must notify us within 14 days of delivery for any issues related to damages, quality, or returns to ensure your claim is valid.
Apply for a credit account
To apply for a 30-day credit account, simply complete our credit application form here. For detailed information, please review our full payment terms and conditions.