deVOL Kitchens is a renowned design-led manufacturer of bespoke kitchens and home accessories, designed and made in Leicestershire. deVOL was founded in 1989 and quickly became a reputable brand for premium and bespoke furniture globally. deVOL now has over 400 employees, many of whom are local craftspeople and design graduates from Loughborough University, with showrooms in Leicestershire, London, Bath, New York and Los Angeles.
deVOL was experiencing ongoing challenges caused by transit-related product damage, particularly when shipping fragile and high-value items. These damages not only impacted customer satisfaction but also resulted in increased return rates, creating additional pressure on their operations. Consequently, reverse logistics costs continued to rise, with more time and resources being spent managing returns, replacements, and customer support. Reducing transit damage became a key priority to help improve delivery performance, protect products throughout the supply chain, and lower the overall cost associated with returns.
Having already established a relationship with KB Packaging, deVOL approached the team to help review and enhance aspects of their existing packaging solutions. With products being shipped both domestically and internationally, deVOL wanted to ensure its packaging continued to support product presentation and protection throughout transit. Working closely with deVOL, KB Packaging developed a range of bespoke packaging solutions designed to enhance product protection while improving the overall unboxing experience. These included custom cardboard edge protectors, protective cardboard sheets, branded tape, and bespoke handle boxes, all tailored to the specific requirements of deVOL’s products and distribution network.
During the development process, it became clear that the original cardboard edge protectors were too large for certain products, limiting their ability to provide the level of protection required for deVOL’s carefully crafted furniture. Working closely together, deVOL and KB Packaging refined the design to create a bespoke solution that offered a more precise fit around the products. The updated edge protectors delivered enhanced protection where it was needed most while remaining practical and efficient for the packing team to use, further helping to reduce the risk of damage during transit while remaining practical and efficient for the packing team to use. This collaborative approach ensured the packaging solution not only safeguarded the quality and craftsmanship deVOL is known for but also integrated seamlessly into their existing packing processes.
A similar approach was taken with deVOL’s bespoke handle boxes, designed for their range of handmade cabinet hardware. Working closely together, deVOL and KB Packaging developed a tailored packaging solution that provided the right balance of presentation and protection while complementing the premium nature of the brand. The result was a practical, effective box design that supported the products throughout their journey and helped ensure customers received an experience that reflected the quality of deVOL’s craftsmanship.
Alongside its bespoke packaging solutions, deVOL also utilises a range of KB Packaging’s stock products that complement its overall packaging strategy. These include hand pallet wrap, mini roll pallet wrap, masking tape, and foam rolls, all of which play an important role in protecting furniture and delicate components throughout the shipping process. By combining tailored packaging designs with carefully selected stock products, deVOL has created a comprehensive packaging solution that delivers robust protection across both domestic and international transit networks. As a result, this strategic approach has helped optimise packaging performance, support operational efficiency, and ensure customers receive their orders in a condition that reflects deVOL’s commitment to quality and craftsmanship.
From handcrafted furniture to luxury home accessories, deVOL’s products are built with exceptional attention to detail, and their packaging now reflects the same philosophy. Through a combination of bespoke packaging solutions, complementary stock products, and a collaborative partnership, KB Packaging has helped deVOL create a packaging strategy that protects its products throughout global transit while preserving the premium customer experience. As the partnership continues to evolve, deVOL can confidently rely on a packaging solution that supports growth, operational efficiency, and the delivery of quality from workshop to doorstep.
Combined with deVOL’s packaging solutions, they also make use of KB Packaging’s online portal to streamline its ordering process and support day-to-day operations. Designed to be intuitive and easy to use, the portal allows the team to quickly place repeat orders, access favourite products, track deliveries, and view delivery notes, helping to keep their dispatch operation running efficiently. With the dispatch team regularly using a combination of bespoke and stock packaging products, the portal provides a centralised platform that makes it easy for colleagues to communicate ordering requirements and manage stock levels. Importantly, while the portal offers the convenience and flexibility of self-service ordering, it complements rather than replaces the relationship with the KB Packaging team. deVOL continues to benefit from direct support and expert advice whenever needed, creating the ideal balance between digital convenience and personal service.
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About deVOL Kitchens deVOL Kitchens is a renowned design-led manufacturer of bespoke kitchens and home accessories, designed and made in Leicestershire. deVOL was founded in
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